How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches out to Pretendbuild Septic should be treated fairly and honestly. If something went wrong, please tell us. This page shows how to send a complaint and what comes next. It is a general template and is not legal advice.

Topics We Want to Hear About

You can write to us about:

• What happened when you called or contacted Pretendbuild Septic
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The behavior of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work and customer service. If you are unhappy with work on your septic system, sewer line or plumbing, the usual first step is to take it up with the provider directly and keep a written record.

Please still tell us. Feedback about providers helps keep our network honest, and providers who often fall short may be removed. Keep in mind that Pretendbuild Septic cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@pretendbuild.property and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed plumbing or septic contractors, your state licensing board or local health department may be able to help too.

Contact

Email: contact@pretendbuild.property